Resonate's rAI-Enabled Solutions suite empowers marketers to maximize customer lifetime value with unmatched efficiency.

Broadvoice, a customer experience technology provider, has launched Advanced Analytics with enhanced reporting and journey management capabilities for the entire customer experience.

Twilio Segment has added support for CustomerAI and integrations with Meta, Google, Amazon, and LinkedIn.

Nothing is going to stop these solutions, as their value and benefits are significant; companies should proceed without delay but with due caution. Donna Fluss, founder and president of DMG Consulting ...

Folloze today introduced the Folloze Impact Dashboard featuring an Account Engagement Score.

First Insight's InsightIQ Sentiment will help retailers gain insights to align product design, assortment, and marketing with consumer preferences.

The Vibes API allows companies to get started with RCS Business Messaging without the need to migrate short code, 10DLC, or toll-free numbers. Marketing platforms can use Vibes' RBM API to help power ...

Affectiva's and Kantar's expanded collaboration will provide deeper attention and emotional insights for advertisers and publishers ...

TV advertising agency Marketing Architects has released Annika Audience, an artificial intelligence-powered recommendation engine that finds the ideal mix of linear and connected TV media based on ...

In today’s fast-paced and ever-evolving customer experience landscape, contact centers are at a critical juncture, but they also possess near-limitless opportunities for transformation through ...

Thematic, a provider of customer feedback analytics, and QuestionPro, a survey software and insights solutions provider, have partnered combining Thematic's advanced text analytics with QuestionPro's ...

Armeta will facilitate the onboarding of Birdzi's retail customers to make use of the company's customer engagement tools and personalized marketing solutions, including VISPER Live. Armeta will ...