Twilio Segment has added support for CustomerAI and integrations with Meta, Google, Amazon, and LinkedIn.

Nothing is going to stop these solutions, as their value and benefits are significant; companies should proceed without delay but with due caution. Donna Fluss, founder and president of DMG Consulting ...

Affectiva has renewed its partnership with Kantar, a marketing data and analytics company, to continue helping companies understand human emotions and reactions to content, including facial coding and ...

Folloze today introduced the Folloze Impact Dashboard featuring an Account Engagement Score.

TV advertising agency Marketing Architects has released Annika Audience, an artificial intelligence-powered recommendation engine that finds the ideal mix of linear and connected TV media based on ...

The Vibes API allows companies to get started with RCS Business Messaging without the need to migrate short code, 10DLC, or toll-free numbers. Marketing platforms can use Vibes' RBM API to help power ...

Thematic, a provider of customer feedback analytics, and QuestionPro, a survey software and insights solutions provider, have partnered combining Thematic's advanced text analytics with QuestionPro's ...

In today’s fast-paced and ever-evolving customer experience landscape, contact centers are at a critical juncture, but they also possess near-limitless opportunities for transformation through ...

Armeta will facilitate the onboarding of Birdzi's retail customers to make use of the company's customer engagement tools and personalized marketing solutions, including VISPER Live. Armeta will ...

New features in the LiveRamp Data Collaboration Platform increase speed and efficiency and unlock immediate value from clean rooms.