According to Goyal, he was barred from using the mall's main entrance and was directed to take the stairs to the third floor.

Goyal’s initiative garnered significant attention on social media, with some users praising the hands-on approach, while others expressed hope that the experience would lead to meaningful improvements for delivery workers.

Deepinder Goyal, the CEO of Zomato, said he was not allowed to enter from back entrance as well and had to wait at the stairs to collect the order

Zomato CEO Deepinder Goyal went on to add that he was finally able to sneak in to collect the food order when the staircase guard ‘took a small break’ and later got out for the delivery. The video shared by Goyal on social media site X went viral instantly and has gained more than 1.

I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners,' Zomato CEO Deepinder Goyal said.

Zomato CEO Deepinder Goyal, along with his second wife Gia Goyal (formerly Grecia Munoz), has been personally delivering orders throughout Delhi NCR.

Zomato CEO Deepinder Goyal, who donned the hat of a delivery partner, was denied access to the lift at Gurugram's Ambience Mall when he went there to collect an order.

Zomato CEO Deepinder Goyal and his wife Grecia Munoz turned heads recently as they took on the food delivery agent job for a day to experience the adversities faced by delivery executives. On Sunday,

Zomato CEO Deepinder Goyal and his wife Grecia Muñoz worked as delivery agents in Gurugram. They faced challenges such as restricted access and poor working conditions. Goyal shared insights on X, emphasizing the need for malls and housing societies to improve treatment of delivery partners.

Zomato CEO Deepinder Goyal on Sunday said malls need to be "more humane" towards delivery partners, sharing his first-hand experience as a delivery executive picking up orders for the food tech giant.